Source: https://aiexorcist.com/company/hivedesk-com
Last-verified: 2026-10-27

Summary: AI visibility report for hivedesk.com: AIO 82/100.

hivedesk — AI visibility report

hivedesk.com is in good shape for AI crawlers (AIO 82/100). The most room to improve is Renderability & JS (6/20). AI crawlers can find the pricing, the main features, a description of what the company does and a description of what the company does in the HTML your server sends.

Scores

Prioritized remediation

What's working

Ghost Test (can AI crawlers answer buyer questions?)

Each question is answered twice: from what a non-JavaScript AI crawler receives, and from the page after JavaScript runs. A question is flagged as a gap when only the second can answer. A gap is a hallucination risk, not an observed hallucination.

What is the pricing?

Answer from what the AI crawler sees:

The pricing is $5 per user per month, with all features included.

Answer from what visitors see:

One plan. All features. $5/user/month. No tiers, no add-ons, no surprises.

What are the main features?

Answer from what the AI crawler sees:

The main features of HiveDesk include:

- Automatic time tracking
- Employee scheduling
- Activity monitoring with screenshots
- Timesheet generation and approval
- Attendance management
- Leave and time-off tracking
- Task and project management
- Real-time dashboards
- Performance analytics
- Compliance reporting
- Overtime tracking
- Client billing
- Mobile apps

All features are included in a single plan with no tiers or add-ons.

Answer from what visitors see:

The main features include:

- Time tracking
- Employee scheduling
- Activity monitoring
- Timesheets
- Attendance management
- Leave management
- Real-time dashboards
- Workforce planning
- Workforce optimization
- Timezone management
- Agent performance tracking
- Performance analytics
- Task management
- Quality assurance
- Compliance reporting
- Attendance management
- Overtime management
- Project management
- Client billing
- Mobile apps

All features are included in a single plan with no tiers or upsells.

What integrations are listed?

Answer from what the AI crawler sees:

The listed integration is with Asana for project management.

Answer from what visitors see:

Integrations listed:

1. Asana - Project Management
   - Automatic task synchronization
   - Real-time time tracking on Asana tasks
   - Project-based reporting
   - Team productivity insights

2. HiveDesk API - Custom Integrations
   - REST API
   - Webhooks
   - Real-time Data
   - Secure Authentication

More integrations coming soon.

What security or compliance claims are present?

Answer from what the AI crawler sees:

HiveDesk claims the following security and compliance measures:

1. **GDPR Compliance**: Full compliance with GDPR, including data transparency, support for data export and deletion requests, and collection of work-related data only during business hours.
2. **AES-256 Encryption**: All data is encrypted at rest using AES-256 and in transit using TLS 1.2+.
3. **AWS Infrastructure**: Hosted on Amazon Web Services, which provides enterprise-grade physical security, redundancy, and environmental controls.
4. **Role-Based Access Control**: Granular permissions allowing managers to see only their team's data, with administrators controlling data collection settings and access levels.
5. **Payment Processing**: Handled by Chargebee, which is PCI DSS compliant. Credit card details are never stored on HiveDesk servers.

They do not currently hold SOC 2, ISO 27001, HIPAA, or PCI DSS certifications.

Answer from what visitors see:

HiveDesk claims the following security and compliance measures:

1. **GDPR Compliance**: Full compliance with data transparency, export and deletion support, and privacy controls.
2. **AES-256 Encryption**: All data is encrypted at rest using AES-256 and in transit using TLS 1.2+.
3. **AWS Infrastructure**: Hosted on Amazon Web Services with enterprise-grade physical security, redundancy, and environmental controls.
4. **PCI DSS Compliance**: Payment processing handled by Chargebee, which is PCI DSS compliant.
5. **Role-Based Access Control**: Granular permissions allowing managers to see only their team's data and administrators to control data collection settings and access levels.

However, HiveDesk does not have the following certifications:
- SOC 2 certification
- ISO 27001 certification
- HIPAA certification
- PCI DSS certification (payments delegated to Chargebee)

Page-by-page breakdown

Page Score Text in server HTML Issues
https://hivedesk.com/ 75 0% content needs JavaScript
https://hivedesk.com/pricing 75 0% content needs JavaScript
https://www.hivedesk.com/pricing 75 0% content needs JavaScript
https://hivedesk.com/help 75 0% content needs JavaScript
https://hivedesk.com/support 75 0% content needs JavaScript
https://hivedesk.com/integrations 75 0% content needs JavaScript
https://www.hivedesk.com/integrations 75 0% content needs JavaScript
https://www.hivedesk.com 75 0% content needs JavaScript
https://hivedesk.com/privacy 75 0% content needs JavaScript
https://hivedesk.com/security 75 0% content needs JavaScript
https://hivedesk.com/blog 75 0% content needs JavaScript
https://www.hivedesk.com/blog 75 0% content needs JavaScript

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