AI visibility report

hivedesk

hivedesk.com · Last audited May 3, 2026

AIO score

Strong

82 / 100

Ghost Test

No gaps

0 / 4

key questions AI crawlers couldn't answer

Summary

hivedesk.com is in good shape for AI crawlers (AIO 82/100). The most room to improve is Renderability & JS (6/20). AI crawlers can find the pricing, the main features, a description of what the company does and a description of what the company does in the HTML your server sends.

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Top fixes

Score breakdown

What's working

  • Technical & crawlability: 25/25
  • Structure & readability: 26/30
  • Metadata & consistency: 25/25
  • Structured data (JSON-LD) on all 12 sampled pages
  • Every sampled page has an H1 heading

How the score is calculated

Ghost Test: can AI crawlers answer buyer questions?

We ask an AI model each question twice: once using only the HTML a crawler like GPTBot receives, and once using the page as visitors see it after JavaScript runs. A question is flagged when only the visitor version can answer it.

What is the pricing? OK

Page: https://hivedesk.com/pricing

Both versions could answer: AI crawlers get the same information visitors do.

Answer from what the AI crawler sees 

01  The pricing is $5 per user per month, with all features included.

Answer from what visitors see 

01  One plan. All features. $5/user/month. No tiers, no add-ons, no surprises.
What are the main features? OK

Page: https://hivedesk.com/features

Both versions could answer: AI crawlers get the same information visitors do.

Answer from what the AI crawler sees 

01  The main features of HiveDesk include:
02  
03  - Automatic time tracking
04  - Employee scheduling
05  - Activity monitoring with screenshots
06  - Timesheet generation and approval
07  - Attendance management
08  - Leave and time-off tracking
09  - Task and project management
10  - Real-time dashboards
11  - Performance analytics
12  - Compliance reporting
13  - Overtime tracking
14  - Client billing
15  - Mobile apps
16  
17  All features are included in a single plan with no tiers or add-ons.

Answer from what visitors see 

01  The main features include:
02  
03  - Time tracking
04  - Employee scheduling
05  - Activity monitoring
06  - Timesheets
07  - Attendance management
08  - Leave management
09  - Real-time dashboards
10  - Workforce planning
11  - Workforce optimization
12  - Timezone management
13  - Agent performance tracking
14  - Performance analytics
15  - Task management
16  - Quality assurance
17  - Compliance reporting
18  - Attendance management
What integrations are listed? OK

Page: https://hivedesk.com/integrations

Both versions could answer: AI crawlers get the same information visitors do.

Answer from what the AI crawler sees 

01  The listed integration is with Asana for project management.

Answer from what visitors see 

01  Integrations listed:
02  
03  1. Asana - Project Management
04     - Automatic task synchronization
05     - Real-time time tracking on Asana tasks
06     - Project-based reporting
07     - Team productivity insights
08  
09  2. HiveDesk API - Custom Integrations
10     - REST API
11     - Webhooks
12     - Real-time Data
13     - Secure Authentication
14  
15  More integrations coming soon.
What security or compliance claims are present? OK

Page: https://hivedesk.com/security

Both versions could answer: AI crawlers get the same information visitors do.

Answer from what the AI crawler sees 

01  HiveDesk claims the following security and compliance measures:
02  
03  1. **GDPR Compliance**: Full compliance with GDPR, including data transparency, support for data export and deletion requests, and collection of work-related data only during business hours.
04  2. **AES-256 Encryption**: All data is encrypted at rest using AES-256 and in transit using TLS 1.2+.
05  3. **AWS Infrastructure**: Hosted on Amazon Web Services, which provides enterprise-grade physical security, redundancy, and environmental controls.
06  4. **Role-Based Access Control**: Granular permissions allowing managers to see only their team's data, with administrators controlling data collection settings and access levels.
07  5. **Payment Processing**: Handled by Chargebee, which is PCI DSS compliant. Credit card details are never stored on HiveDesk servers.
08  
09  They do not currently hold SOC 2, ISO 27001, HIPAA, or PCI DSS certifications.

Answer from what visitors see 

01  HiveDesk claims the following security and compliance measures:
02  
03  1. **GDPR Compliance**: Full compliance with data transparency, export and deletion support, and privacy controls.
04  2. **AES-256 Encryption**: All data is encrypted at rest using AES-256 and in transit using TLS 1.2+.
05  3. **AWS Infrastructure**: Hosted on Amazon Web Services with enterprise-grade physical security, redundancy, and environmental controls.
06  4. **PCI DSS Compliance**: Payment processing handled by Chargebee, which is PCI DSS compliant.
07  5. **Role-Based Access Control**: Granular permissions allowing managers to see only their team's data and administrators to control data collection settings and access levels.
08  
09  However, HiveDesk does not have the following certifications:
10  - SOC 2 certification
11  - ISO 27001 certification
12  - HIPAA certification
13  - PCI DSS certification (payments delegated to Chargebee)

Page-by-page breakdown

Each sampled page, scored on what an AI crawler receives before any JavaScript runs.

Audit scope

Pages sampled
12
How pages were found
XML sitemap and homepage links
Coverage · certainty
complete · high

No crawl warnings: every sampled page loaded.

Compare to peers

Can AI assistants open this site?

This report shows what AI crawlers read. It doesn’t test whether ChatGPT, Claude and Perplexity get past the site’s firewall when a person asks them about a page. If this is your company, the Threshold Test checks each assistant against your key pages and tells you what to change. It’s free once you’ve claimed this profile.

Request a Threshold Test

Report FAQ

What is the Ghost Test?

The Ghost Test checks whether an AI crawler can answer the questions buyers ask, such as pricing and main features. We ask an AI model each question twice about the page most likely to answer it: once using only the HTML the server sends (what crawlers like GPTBot read, since they don't run JavaScript), and once using the page as visitors see it. A question is flagged as a gap when only the visitor version can answer it.

Does a gap mean an AI hallucinated about this company?

No. A gap means the information exists on the site but AI crawlers can't read it without running JavaScript. That raises the risk that an AI assistant guesses or leaves the fact out, but it is not a record of a specific wrong answer.

How is the AIO score calculated?

The AIO score adds up four pillars: technical & crawlability (25 points), renderability (20), structure (30) and metadata (25). Each is scored on the HTML AI crawlers receive. The methodology page lists every check.

What do coverage and certainty mean?

Coverage describes how many of the site's important pages the audit managed to sample; certainty describes how consistent the evidence was. Lower values mean the report is directional and worth re-running.

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